Casino.com review
Casino.com combines a playful site design with an extensive game catalogue and a variety of promotions, attracting online casino players around the world.
The site calls itself the “home of online casino” and has built a reputation for openness and reliability—qualities that can be difficult to judge in the online gambling industry.
At a Glance: Key Features
Casino.com entered the market later than some competitors, but offers many of the same kinds of services and features.
Strengths
- An established, well-regarded casino brand.
- A wide selection of casino games.
- Live casino games are available.
- Publishes independent audits of game payouts.
- A loyalty program with appealing benefits.
- Bonuses and privileges for VIP members.
- The review describes a secure gaming environment.
- Customer support is listed as available 24/7.
Drawbacks
- All new members must complete identity checks before making their first withdrawal.
- Withdrawals may take up to 3 business days for members who are not VIPs.
Casino.com at a glance
| Online | Since 2008 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Mansion Group |
MORE DETAILS
| Restricted Countries | |
|---|---|
| Currencies | CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, USD, ZAR |
| Language | |
| Support | Live chat, email support and phone |
| Contact | [email protected] |
PAYMENTS & CASHOUTS
| Deposit Methods | |
|---|---|
| Min Deposit | $/€10 |
| Min Withdrawal | $/€10 |
| Withdrawal Limits | $/€15000 per month |
| Payout Timeframes | E-wallets: 24-72 hours, credit/debit cards: 3-5 days, bank transfers: 3-7 days, cheques: 14-28 days, pending time: 72 hours |
Casino.com Background
Casino.com first went online in 2008 as a casino software provider before changing ownership. Its current owner and operator is Mansion Gaming, an Asian corporation with more than 20 years of experience operating land-based and online casinos.
Casino.com has attracted players of varying experience levels from around the world. The site has also earned industry recognition: in 2018, it received the Online Casino Operator of the Year award at the International Gaming Awards.
Licensing, Security and Game Fairness
Casino.com holds licences from the UK Gambling Commission and the Gibraltar Gaming Authority, which it characterizes as demanding regulators. The site also describes its operator as attentive to security and customer privacy, citing a firewall and RSA 128-bit encryption technology as protective measures.
The review states that Casino.com games are fair. As with many reputable online casinos, it says the site uses random number generators (RNGs) for every non-live game. This is the review’s claim, not an independently established guarantee.
Promotions and Bonuses
Casino.com’s promotions page is described as featuring a welcome package, live casino bonuses and offers presented weekly.
New-Customer Bonus
New Casino.com members may qualify for a welcome package. The offer is described as a 100% match on the first deposit, up to £/€/$400, plus 180 free spins. Customers who register without depositing are said to receive 20 spins for Age of the Gods slots.
The welcome bonus and spins are described as new-customer offers with terms. The minimum deposit is stated as £/€/$20, and the bonus is capped at £/€/$400. For example, a £/€/$400 deposit would bring the combined play balance to £/€/$800. According to the review, the bonus must be wagered 40X before winnings can be withdrawn.
The review outlines separate conditions for the welcome spins. It says 20 spins are awarded after the first deposit, followed by 20 per day for eight days, for a total of 180. Spins are restricted to Age of the Gods slots and have a 20X wagering requirement before withdrawal. Winnings are capped at £/€/$100 and credited as bonus funds.
The source terms say the Casino.com welcome promotion is for customers aged 18 years or older. After an initial deposit, a pop-up lets customers accept or decline; accepting automatically credits the bonus to the account. The review notes that some games may contribute less than their full stake toward wagering.
- Every slot category – 100%
- Scratch-card games – 100%
- Red Dog and every Pai Gow variant – 25%
- Every Casino Hold’em variant – 25%
- All roulette variants – 25%
- All baccarat variants – 20%
- Every blackjack variant except Pontoon and Blackjack Switch – 20%
- Stravagaza – 20%
- Every craps variant and Sic Bo – 20%
- All video poker variants – 20%
- Blackjack Switch and every Pontoon variant – 5%
- Lucky Wheel – 5%
- Every double option in slots and video poker – 0%
- Fortunate Five, Jacks or Better, Gold Rally, Dead or Alive, Everybody’s Jackpot, Blood Suckers – 0%
- Games not listed above – 100%
The review says cash wagers are taken from the deposited balance before bonus funds are used. Bonus funds become available after the deposited balance is depleted. It also states that welcome bonus funds expire after 30 days without account activity.
To receive the spins, the source terms require customers to accept the welcome bonus and make a first deposit. The first 20 spins expire 24 hours after registration. Their stated value depends on the game and is usually between £/€/$0.20 and £/€/$0.25.
VIP Rewards
Casino.com’s VIP tier is described as offering additional services and perks. The review lists a dedicated VIP team, special bonuses and invitations, birthday gifts, VIP-only events, increased deposit limits and a personal account manager tasked with providing a high level of service.
The review lists five VIP levels: Bronze, Silver, Gold, VIP and VIP Elite. Bronze is the entry level and VIP Elite the highest, with separate benefits at each tier. The stated VIP qualification requires at least 20,000 loyalty points and total deposits of $3,000/£2,000/€2.200.
The source sets VIP Elite eligibility at 50,000 loyalty points and deposits of at least $24,000/£16,000/€17.600. The review says players earn points by playing casino games on a computer, tablet or mobile device. Once a player meets the requirements, a VIP account manager is said to contact them with an invitation and information about the benefits. The review also claims that Casino.com VIP status lasts for life.
Reload and Deposit Offers
In addition to the welcome package and VIP option, the review says Casino.com runs recurring reload and deposit promotions. Offers vary from week to week, with the latest listed on the Promotions page.
Loyalty Points and Levels
The review describes loyalty points as a way to progress through the Casino.com VIP program: players earn points toward a higher loyalty level and may qualify for VIP status. The listed tiers are Bronze for 0 to 499 points, Silver for 500 to 2,999 points and Gold for 3,000 to 20,000 points.
The rate at which points are awarded depends on the game played.
- Slots – Earn 1 loyalty point for every £/€/$20 wagered
- Progressive Slots – Earn 1 loyalty point for every £/€/$30 wagered
- Scratch cards – Earn 1 loyalty point for every £/€/$20 wagered
- Asian games/arcade – Earn 1 loyalty point for every £/€/$20 wagered
- Poker and other card games – Earn 1 loyalty point for every £/€/$40 wagered
- Roulette – Earn 1 loyalty point for every £/€/$50 wagered
- Blackjack – Earn 1 loyalty point for every £/€/$60 wagered
- Baccarat – Earn 1 loyalty point for every £/€/$80 wagered
- Video poker – Earn 1 loyalty point for every £/€/$150 wagered
- Craps or Sic Bo – Earn 1 loyalty point for every £/€/$200 wagered
- Pontoon – Earn 1 loyalty point for every £/€/$200 wagered
- Surrender/Blackjack Switch – Earn 1 loyalty point for every £/€/$200 wagered
Deposits and Withdrawals
A Casino.com deposit can be made in moments. New customers may need to provide identity documents before a withdrawal is processed.
Depositing
To deposit at Casino.com, sign in, choose a payment method and enter the amount, according to the review. The minimum deposit is given as between £/€/$10 and £/€/$20, depending on the method.
Payment methods named in the source include Visa credit and debit cards, Skrill, PaySafeCard, Neteller, bank transfer, Instant Banking, Boleto, EcoPayz, Lobanet, WebMoney, AstroPay Card, Safetypay, SoFort and Bitcoin.
Withdrawals
New customers may be asked to provide verification documents, the review says. These may include photo identification, such as a passport or driver’s license, a credit card and proof of address. It states that withdrawals must go through the original deposit method and can take up to 3 business days. VIP withdrawals are listed as taking 1 to 2 business days.
Games to Play
Casino.com’s catalogue includes slots and table games, offering options for players with different preferences. The review highlights this variety as a way for players to find games that suit their tastes.
Casino Game Software
The review names Playtech as Casino.com’s main software supplier and a leading casino game software provider. It describes three ways to play: download the casino client to a computer, use Instant Play in a browser or install the app for mobile gaming.
Slots
The review praises Casino.com slots for their paylines, bonus features and large jackpots. It says the catalogue includes hundreds of titles, with popular options such as Crazy 7, Vacation Station, Fields of Fortune, Jackpot Giant, Leprechaun’s Luck, Top Gun and The Six Million Dollar Man.
Table Games
Casino.com’s table games are described as having clear graphics and responsive software. The examples listed include Pontoon, Lucky Blackjack, Sic Bo, Bingo, Wild Viking, Red Dog, roulette, craps and Pai Gow poker.
Live Dealer Games
Players who want a human dealer can visit the site’s Live Casino section, where dealers run games via video stream. The listed live games include baccarat, blackjack, roulette, Hi-Lo and Casino Hold’em.
Casino.com on Mobile
Casino.com offers an app for Android, iOS and Windows devices, with many of the desktop site’s games and services. The app is described as free to download, and the review says users can also deposit and withdraw through it.
Help and Support
The review says Casino.com’s customer care team is available around the clock. Customers can reportedly contact a representative by phone or email, or use live chat for an immediate conversation.
Casino.com: Final Thoughts
This overview covers a large game catalogue, mobile app, live casino tables, promotions, VIP privileges and a loyalty program. Use these details to assess whether Casino.com’s described features match your preferences.
