CrownCas Casino review
CrownCas Casino was a mid-sized online casino offering more than 1,000 slots, table games and live casino titles.
CrownCas Casino has closed and is no longer operating.
Its game catalogue featured major studios such as Microgaming, NetEnt, Evolution Gaming and Pragmatic Play. The casino offered a welcome match, reload deals and a loyalty program where members could exchange points for cash.
Key Features
The site was primarily aimed at European players and offered language settings in English, German, Spanish, Finnish, French, Italian, Norwegian and Swedish. It accepted Euros and Bitcoin; other currencies required conversion.
Advantages
- Well-known software studios
- Simple site layout
- More than 1,000 games
- Live chat support
- Bitcoin accepted
Drawbacks
- No FAQ section
- Subject to Curacao law
- Euro was the only accepted fiat currency
CrownCas Casino at a Glance
| Online | Since 2019 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Stage5 N.V. |
ADDITIONAL DETAILS
| Restricted Countries | |
|---|---|
| Currencies | EUR |
| Language | |
| Support | Live chat, email support |
| Contact | [email protected] |
PAYMENTS & PAYOUTS
| Deposit Methods | |
|---|---|
| Min Deposit | €10 |
| Min Withdrawal | €10 |
| Withdrawal Limits | €2000 per day/ €5000 per week |
| Payout Timeframes | EWallets: 24 hours, Credit / Debit Cards: 48 hours, Bank Transfers: 72 hours, Cheques: Not offered, Pending Time: 24 hours |
Background
CrownCas Casino launched in 2019 under Stage5 N.V., which also owned 4 other online casinos launched in 2018 and 2019: Jokerino, Casino4Dreams, 1ACasino and Casollo Casino. Stage5 N.V. was established under Curacao law, on a Caribbean island, in June 2018. A separate company, S5 Entertainment Limited, handled the casino's financial transactions; it was founded in Cyprus in November 2018.
Licensing, security and fairness
Stage5 N.V. obtained an Antillephone License from the government of Curacao. The review described the license as opaque, saying few people in the casino industry understood how it addressed RNG fairness or player fund protection. S5 Entertainment Limited, the Cyprus holding company, was subject to EU law to some extent; however, the review said the practical impact of the Curacao-Cyprus relationship on player protection was unclear.
Promotions and Bonuses
The former ‘Promotions’ section separated offers into ‘New Customers Promotions’ and ‘All Customers Promotions’. Terms and conditions, including the games excluded from bonus play, were listed on the ‘Bonus Terms’ page linked in the site footer.
Wagering Terms
Bonuses had a x35 wagering requirement. The maximum permitted wager was 5 EUR per bet/game round or 0.50 EURO per bet line. For deposit bonuses, game-category contribution rates were:
- Slots – 100%
- Progressive games – 0%
- Card & table games – 20%
- Live Casino – 20%
- Video poker – 5%
First Deposit Offer
The welcome bonus applied to a player's first 4 deposits, with the following match offers listed for each deposit:
- 150% match bonus up to 500 EUR
- 50% match bonus up to 500 EUR
- 50% match bonus up to 500 EUR
- 100% match bonus up to 500 EUR
A minimum deposit of 10 EUR was required.
Reload Offers
Three reload promotions were listed during the week:
- Monday reload – 40% match bonus
- Thursday reload – 40% match bonus
- Saturday reload – 30% match bonus
The maximum deposit was 500 EUR.
VIP and Loyalty Program
Players earned one VIP Loyalty point for every Euro deposited. The ‘Points’ page in the player menu displayed the running total, and 100 points could be exchanged for 1 EUR. Converted funds had no wagering requirement.
Payment options
Payment methods were displayed at the bottom of the homepage and in the casino menu's ‘Deposit’ and ‘Withdraw’ sections. Only Euros and Bitcoin were accepted; players paid the cost of converting other currencies.
Depositing
Selecting ‘Deposit’ in the player menu opened the available payment options:
- Bank Transfer
- Neteller
- Skrill
- Visa
- MasterCard
- EPS
- Neosurf
- Pay Safe Card
- Bitcoin
- Flexepin
- EcoPayz
How to Request a Withdrawal
Players requested withdrawals via ‘Withdraw’ in the player menu. Listed methods included Bank Transfer, Neteller, Skrill, Visa, MasterCard, EPS, Pay Safe Card and Bitcoin. Bank transfers, VISA and MasterCard could take up to 5 days to process.
Game Library
The main navigation included ‘Casino’, ‘Live Casino’ and ‘Bingo’, with sections for ‘New Games’, ‘Slots’, ‘Table Games’ and ‘Bingo’. Visitors could search by title or browse the catalogue entry by entry.
Game Software Providers
Providers listed at the bottom of the site included NetEnt, Microgaming, BetSoft, iSoftBet, GameArt, Habanero, Pragmatic Play, Evolution Gaming, Zugi, VivoGaming and Tom Horn Gaming.
Slot games
Slots made up about 90% of the catalogue, with over 900 titles. The ‘Slot’ section included a ‘Show All’ option for browsing the 949 games, as well as a search tool to find a specific title. The ‘Jackpot’ section listed 33 games, including Atlantis, Aurora Wilds, Billionaire Toys and Blood.
Titles in ‘New Games’ included Caishen’s Arrival, Gemmed, Bamboo Rush and Wolf Moon Rising. The ‘Favourites’ area featured popular games such as Mr Vegas, DaVinci Codex, Sakura Fortuna and Secret of the Stones.
Table games
The catalogue included 47 table games, such as blackjack, roulette, craps, baccarat and poker. Blackjack made up much of the selection, with games including 21 Burn Blackjack, American Blackjack and the Blackjack Professional series. Poker options included Caribbean Poker, Pai Gow Poker, Oasis Poker and Texas Hold ‘em Poker.
Bingo and Other Games
The ‘Bingo’ section listed 21 titles, including Samba Bingo, Sassy Bingo, Bucaneiros, Candy Bingo, Electric BIngo and Extra Bingo.
Live dealer games
CrownCas listed 5 live dealer options. They appeared at the bottom of the ‘Casino Games’ page and in the ‘Live Casino’ menu: Bet games, live baccarat, Lucky Streak Live Roulette, NetEnt Live and ViVo Live Dealer Baccarat.
Mobile Access
The CrownCas mobile casino was accessible on iOS, Android and Windows through popular browsers such as Safari, Google Chrome, Internet Explorer and Mozilla Firefox. Its layout stayed consistent across devices, although smaller screens showed fewer games at a time.
Help and support
CrownCas Casino listed a Curacao address, an email contact and live chat. There was no FAQ page, but players could consult other self-service information in the ‘Terms’, ‘Bonus Terms’ and payment pages.
- Live chat
Al Buraq Regina’s review of CrownCas Casino
The review described casinos run by Curacao-based companies with an Antillephone License as offering a quality online casino, a wide range of games and appealing casino bonuses. It also noted uncertainty about the licence and the relationship between Curacao and Cyprus.
The Cyprus company was presented as an external processor for financial transactions on behalf of the casino owners. CrownCas Casino belonged to a Curacao-based entity, and the review said disputes would therefore be governed by Curacao law.
