Queenplay Casino review
Queenplay Casino offers over 800 games, a welcome deal and a range of payment options for players comparing online casinos. Launched in 2020, the casino held licences from the UK Gambling Commission and the Malta Gaming Authority.
Key Features
Queenplay Casino has a contemporary interface offered in English, German, Norwegian and Finnish. Its responsive site is designed for mobile play and uses a royal theme featuring queens and courtly imagery. Games are easy to find from the homepage, which the review says displays a broad mix of virtual and live titles.
Key features
- A library of more than 800 games
- UKGC and MGA licences, according to the review
- A multi-tier loyalty scheme
- A wide range of payment methods
- Games from numerous software studios
- A site adapted for mobile screens
Points to Consider
- A Low Monthly Withdrawal Limit
- Customer support is not available 24/7
- Live and RNG tables share a category
Queenplay Casino at a glance
| Online | Operating since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Aspire Global International |
MORE DETAILS
| Restricted Countries | |
|---|---|
| Currencies | GBP, EUR, USD, CAD, SEK, JPY |
| Language | |
| Support | Live Chat, Email Support, FAQ Page |
| Contact | N/A |
PAYMENTS & CASH OUTS
| Deposit Methods | |
|---|---|
| Min Deposit | €10 |
| Min Withdrawal | €10 |
| Withdrawal Limits | €7,000 per month |
| Payout Timeframes | Pending Time: Up to 2 business days. Credit/Debit Card: 6-8 business days. Bank Transfers: 6-8 business days. |
Background
Queenplay Casino joined the online casino market in 2020. It was launched by Marketplay LTD, established under EU laws in Malta on 23 October 2017. Al Buraq Regina describes the operator as a newer entrant to online casinos and identifies Queenplay as one of its first ventures. Marketplay LTD also owns Mr Play and Regent Casino.
Marketplay LTD runs its casino brands on the Aspire Global Internation Ltd platform. Aspire Global International Ltd, also based in Malta, dates to 2007, 10 years before Marketplay LTD was established.
Licensing and fair play
Marketplay LTD’s Queenplay casino used an MGA licence through the Aspire Global International platform. For the UK market, the review describes licensing through AG Communications Limited, a company registered in Malta and established in 2009. Al Buraq Regina calls this corporate and licensing structure complex, while noting that it was covered by EU and UK laws.
Al Buraq Regina’s review connects the UK and Maltese company registrations with consumer and privacy protections under UK and EU law. It further asserts that EU consumer rights extend to non-EU players, including those accessing Queenplay Casino from Canada, Australia or New Zealand. This describes the review’s account; it does not establish Queenplay’s authorization in Canada or the protections available to any individual player.
Al Buraq Regina reports that games were subject to recurring licence-related checks, including random testing and regular financial and security reviews. This reflects the review’s account of the licensing arrangements and is not independently verified here.
Bonuses and promotions
Queenplay Casino was reported to offer recurring promotions and a loyalty scheme in addition to a welcome bonus. Checks recorded by Al Buraq Regina found no VIP program details and suggested one might be planned, but found no confirmation.
Welcome Offer
According to Al Buraq Regina, Queenplay Casino’s offer for new customers provided a bonus of up to €200 and 100 free spins across their first three deposits:
- 1st deposit: Deposit at least €10 to receive a 100% match up to €200, plus 20 free spins
- 2nd deposit: Deposit at least €20 on the second day to receive 40 free spins
- 3rd deposit: Deposit at least €20 on the third day to receive another 40 free spins
Bonus funds carried a 35x wagering requirement, while the initial deposit was exempt. Winnings from free spins had a separate 50x requirement, and the maximum amount convertible to cash from bonus funds was €100.00.
The terms stated that real-money funds would be used before bonus funds, and allowed 21 days to complete the wagering requirements before bonus funds expired. Free spins had to be played within one day. The maximum bet was €4 per spin, €0.50 per pay line or 15% of the total bonus amount.
Some games do not count toward Queenplay Casino’s wagering requirements. For the specific exclusions, the casino directs readers to the ‘wagering requirements’ section of the bonus terms.
Examples listed in the review:
- Most slots – 100%
- Roulette and Blackjack – 0%
- NetEnt Games – 50%
- Baccarat – 50%
- Scratchcards – 0%
More promotions
Queenplay Casino ran other promotions at various times, but Al Buraq Regina identified a leaderboard tournament as the only additional offer found then. The related details were said to be in the casino’s ‘Promotions’ tab.
Loyalty program
According to Al Buraq Regina, signing up automatically enrolled members in Queenplay Casino’s loyalty scheme, where play earned points. The seven-tier program was described as offering benefits such as free games, faster redemption and a birthday bonus. Members could exchange points for bonus cash.
Payment methods
Al Buraq Regina says Queenplay Casino accepted several currencies for deposits and withdrawals: EUR, GBP, USD, CAD, SEK, CAD and JPY. The FAQ and ‘Cash Out Policy’ page are identified as sources of payment information.
Depositing
Payment methods listed for Queenplay Casino include Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal, Trustly, Sofort, Giropay, Interac, EasyEFT, Euteller, Zimpler, EPS, Paysafecard and Instadebit. The stated minimum deposit was €10, and most deposits were described as instant.
Withdrawals
Al Buraq Regina lists a €10 minimum withdrawal and these methods: Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal and Trustly. The review describes a 2-day pending period, followed by 6 to 8 business days for bank transfers and credit or debit cards, and up to 2 business days for e-wallets.
Queenplay Casino’s stated policy was to return funds through a payment method previously used for deposits, with a maximum withdrawal limit of €7,000 per month. Al Buraq Regina points to the casino’s ‘Cash Out’ policy for this cap.
Games
Al Buraq Regina describes a catalogue of more than 800 games, arranged under ‘Featured Games’, ‘New’, ‘Video Slots’, ‘Classic’, ‘Casino Games’, ‘Scratch Cards’ and ‘All Games’. The selection included slots, table games, live dealer titles and scratch cards.
Software studios
Al Buraq Regina’s review names 70 software developers in Queenplay Casino’s catalogue, including NetEnt, Microgaming, Evolution Gaming, Betsoft, NextGen Gaming, Play’n GO, Quickspin, Red Tiger Gaming, Thunderkick, IGT, Elk Studios and Big Time Gaming.
Slots
Slots are described as the mainstay of Queenplay Casino’s selection, with modern releases, classic titles and progressive jackpots. The review says games came from leading software providers around the world.
Examples in the catalogue included Book of Dead, Starburst, Bonanza, Aloha Cluster Pays, Gonzo’s Quest and Thunderstruck II. Al Buraq Regina also notes a smaller selection of Progressive Slots with million-level payouts, including the popular Divine Fortune.
Table games
The ‘Casino Games’ section contained more than 40 traditional table titles. Many were live dealer tables, while the selection of software-run RNG versions was smaller.
Roulette, Blackjack and Baccarat were offered in several variants and stake levels. The review also mentions a handful of video poker titles among the table games.
Popular titles named in the review included Blackjack Solo, Blackjack Classic, Vegas Single Deck Blackjack and Vegas Downtown Blackjack. European Roulette options included Classic Roulette, European Roulette and 3D European Roulette.
Al Buraq Regina’s assessment describes the virtual table selection as limited, with the Live Casino catalogue providing much of the overall variety in table games.
Live dealer tables
Live dealer games had no dedicated category in the interface described by the review. As a result, someone browsing for a live table might open an RNG version instead.
Al Buraq Regina counted more than 20 live dealer tables in the ‘Casino Games’ category, mixed with RNG table games. The selection was attributed to Evolution Gaming and NetEnt, with titles including Lightning Roulette, Platinum VIP Blackjack, Baccarat Squeeze and Dream Catcher.
Some tables were essentially the same game with different dealers; White Blackjack 1, White Blackjack 2 and White Blackjack 3 are given as examples. The review says tables were rarely full and that players waiting for a seat could use Blackjack’s ‘Bet Behind’ option.
Mobile play
Queenplay Casino could be accessed through a browser on Android, iOS, blackberry and Windows mobile devices. Its HTML5 responsive site was described as adapting to the device’s screen dimensions, make, model and operating system.
Al Buraq Regina says Queenplay Casino’s games were optimised for members accessing their accounts and playing on mobile devices.
Customer service
Queenplay Casino’s listed support channels were live chat and email, available seven days a week from 6 am to 11 pm GMT. Al Buraq Regina also points to the casino FAQ for answers to common player questions.
- Email support
- Live chat
- FAQ page
- Terms & Conditions
- Bonus terms
Review summary
Queenplay Casino launched in 2020 for global and UK markets under licences attributed to the MGA and UKGC. The review describes a broad selection of slots and live casino titles from many software providers.
At the time covered by Al Buraq Regina, Queenplay Casino offered fewer RNG-operated virtual table games than live dealer tables. For players who prefer live play, the review highlights titles from NetEnt and Evolution Gaming. It also says wagering requirements for the casino bonus mostly applied to slots, and recommends checking the ‘wagering requirements’ in the ‘bonus terms’ before signing up.
