Roxy Palace Casino review
Roxy Palace Casino is an online casino geared toward players in the UK and Europe, and had served players for nearly 17 years. It describes a collection of just under 300 Microgaming games, including slots, table games, and a smaller live-dealer selection.
The source describes Roxy Palace Casino as licensed by the UKGC and the Gibraltar commission, and says it offered regular promotions alongside its games. It identifies the UK, Italy, Sweden, and Germany as target markets, and also mentions Canada. Features highlighted include a social media presence and player community. These UK and Gibraltar licensing references do not establish authorization in Canada.
At a Glance: Key Features
The review attributes Roxy Palace Casino’s appeal to its recurring promotions, helpful customer support, and range of payment methods. It also highlights the casino’s long history and UK Gambling Commission license, which the reviewer considered reassuring for players within that regulator’s jurisdiction.
According to the review, the casino supported 7 languages and more than 7 currencies, and maintained social media accounts for local markets on Twitter, Facebook, and YouTube. The integrated PlayCheck account feature reportedly let members view game histories, including roulette outcomes and blackjack cards dealt, and check profit or loss by game type.
What the Review Liked
- Multiple ways to contact customer service
- A wide range of payment methods
- A positive reputation, according to the review
- More than 16 years in operation, according to the review
- UKGC license cited by the source
- 96% payout rate across all games, as stated by the source
- Active on social media
Criticisms in the Review
- A catalog of only 300 games, according to this section
- Games from Microgaming alone
- 50x bonus wagering requirement
Roxy Palace Casino at a Glance
| Online | Since 2002 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | 32 Red PLC |
MORE DETAILS
| Restricted Countries | |
|---|---|
| Currencies | EUR, GBP, USD, DKK and SEK |
| Language | |
| Support | Live Chat Email Support Phone Support |
| Contact | +448081699307 |
PAYMENTS & CASHOUTS
| Deposit Methods | |
|---|---|
| Min Deposit | £10 |
| Min Withdrawal | £20 |
| Withdrawal Limits | €4000 per week for players who win a sum that is 5 times or more greater than their total purchases |
| Payout Timeframes | EWallets: 24-48 hours Credit / Debit Cards: 2-7 days Bank Transfers: 3-7 days Cheques: 14-28 days Pending Time: 48 hours |
Casino background
Roxy Palace opened in 2002 and quickly built a sizable player base, according to the review. 32 Red PLC took over casino operations in 2015. The review describes the group as one of Europe’s leading and most reputable operators, with Casino Splendido—winner of the ‘2005 Best New Casino’ award—among its brands.
Licensing, security, and fair play
The review identifies the UK Gambling Commission as one of Roxy Palace Casino’s regulators. It describes the UKGC as a leading authority in Europe and worldwide, and says it can act against any online casino under its oversight to protect players in its jurisdiction. This description concerns the UK regulatory framework and does not confirm Canadian authorization.
Roxy Palace Casino held a license from the Government of Curacao. The review notes that the operator would be subject to that regulator’s rules, which the reviewer viewed as an additional player-protection measure.
The review says Roxy Palace was a member of eCogra, a third-party game software testing company. It reports that eCogra published quarterly reports showing the casino’s game payout percentages, available for readers to consult on the eCogra website.
According to the review, eCogra would report if games hosted at Roxy Palace had payout percentages out of line with their RTP. It claims this had never happened and states an average payout rate of 96% across all games; these are claims recorded in the review, not independently recertified here.
The reviewer also viewed the casino’s social media activity as a sign of openness to public scrutiny. A social media presence alone, however, does not establish that a casino is safe or fair.
Bonuses and Promotions
The review describes Roxy Palace Casino as offering several types of incentives, from a welcome bonus to recurring deals, deposit bonuses, free spins, and leaderboard contests. It also mentions a loyalty program that awards points as players use the casino.
New Player Bonus
The review says new Roxy Palace Casino players could claim a 100% deposit match up to £100, plus 50 free spins. It reports that the spins were awarded in batches of 10 over the first five days after bonus activation and could be played on the Highlander slot.
The review says both bonus funds and free-spin winnings came with a 50x wagering requirement, which it considered high compared with some other online casinos. Eligible games contributed at different rates toward meeting the requirement.
The review lists these contribution rates for the welcome bonus wagering requirement:
- All Slots (with some exceptions): 100%
- All Roulette Games: 10%
- All Blackjack Games (except Classic Blackjack and Casino War): 10%
- All Video Poker Games (except All Aces & Jacks or Better): 10%
- All Table Poker Games: 10%
- Everything Else: 0%
Before using bonus cash, the review recommends reading the welcome bonus T&Cs to understand the wagering rules and other conditions. It says customers needed to deposit at least £10 using a credit or debit card, or PayPal.
Additional Offers
Roxy Palace Casino also featured Royal Rewards, described in the review as an opt-in program offering personalised daily promotions. Offers appeared in players’ notifications and could include deposit bonuses, free spins or other deals.
The review also mentions the Deal or No Deal Brexit Leaderboard. Players earned points by playing their chosen games, and those with the highest scores could win a share of the prize pool.
Rewards Club
Roxy Palace Casino’s promotions include a 5-level loyalty scheme. The program reportedly lets players accumulate Club Points and exchange them for bonus cash, while higher levels offer additional points and other rewards.
Higher-tier perks included birthday bonus points, invitations to special slot tournaments, a dedicated support number and a personal account manager.
Banking Options
The review lists deposits and withdrawals by credit or debit card, bank transfer and e-wallets including PayPal, Skrill and Neteller. It says Roxy Palace Casino accepted deposits only in EUR, GBP, USD, DKK and SEK.
Depositing Funds
Common deposit methods listed for Roxy Palace Casino include Visa/Mastercard, bank transfer, PayPal, Skrill, Neteller, Entropay, EcoPayz and Paysafecard. Depending on location, players might also have access to Sofort, Trustpay, EuTeller, GiroPay, iDealInstadebit and POLi.
The stated minimum deposit was £10 or the equivalent in another accepted currency. The review says Roxy Palace Casino charged no deposit fees and credited funds instantly, except for bank transfers.
To deposit, sign in and select the ‘Bank’ button. Then choose a payment method and amount and enter the requested details.
Withdrawing Funds
The review lists fewer withdrawal methods than deposit options, but still describes several choices. With a minimum withdrawal of £20, players could use Visa/Mastercard, bank transfer, PayPal, Skrill, Neteller, Entropay or Ecopayz. Sofort and Euteller might also have been available, depending on location.
Roxy Palace Casino permitted withdrawals of up to £120,000 (or equivalent) within 24 hours and charged no withdrawal fees. Its stated processing estimate was 5 to 7 business days, which the review considered a drawback.
Games catalogue
One section of the review counts just under 500 games at Roxy Palace Casino. It notes that this was a relatively small catalogue compared with other casinos, though potentially enough to suit many players. The games came from Microgaming, described in the review as a leading casino software provider.
Slots account for much of the catalogue, while table-game and live-dealer fans also had options. The review points to the absence of video poker as a downside for players who enjoy that format.
The review describes a lobby organised into browsing categories. Main options included ‘Slots’, ‘Blackjack’, ‘Roulette’ and ‘Live Casino Games’; side menus featured sections such as ‘Featured’, ‘Jackpot Games’ and ‘High Limit’. Players could also search by name for familiar Microgaming titles.
Game Software
As noted above, the review says Roxy Palace Casino built its catalogue primarily around one developer. It describes Microgaming as an established, respected game maker and a strong choice for a casino using a single provider.
The reviewer would nevertheless have liked a broader mix of software studios. While praising Microgaming, the review notes that games from other developers can add variety.
Slot Games
The review counts 236 slots at Roxy Palace Casino, all from Microgaming. Its selection spans simple classic games with few win lines, feature-rich video slots and a smaller set of jackpot titles. Microgaming’s catalogue includes many types of slot, according to the review.
Among the video slots highlighted in the Roxy Palace Casino review are Game of Thrones, Highlander and Jurassic World, along with Immortal Romance, Thunderstruck II and Break Da Bank Again.
The review also names Mega Moolah, King Cashalot and Major Millions as well-known Microgaming progressive jackpot slots. It says Mega Moolah had set jackpot payout records over the years.
Table Games
Although Roxy Palace Casino offered several table titles, the review criticises the limited variety: this category included only Roulette and Blackjack. The reviewer would have welcomed a broader selection of popular table games.
The ‘Roulette’ section contained 10 software-based games, which the review considered a solid selection. It included American, French and European roulette, plus variations such as Multi-Wheel Roulette and Premier Roulette.
Blackjack was described as Roxy Palace Casino’s largest table-game category, with 23 tables. The review notes standard Blackjack rules and alternatives such as Multi-Hand Blackjack, High Streak Blackjack, High Limit European Advanced Blackjack and Vegas Single Deck Blackjack.
Live Dealer Games
The review found a selection of live-dealer games at Roxy Palace Casino, with 22 tables in the live section, 8 of them Roulette. Alongside French, European and American Roulette, it lists Speed Roulette, Double Ball Roulette and Immersive Roulette.
Roxy Palace Casino had a smaller live Blackjack selection, with only three tables: Blackjack, Free Bet Blackjack and Speed Blackjack. The review notes that the separate table-games section offered more options.
The review says the other half of the live-dealer selection covered additional games, including Baccarat, Caribbean Stud Poker, 3-Card Poker, Casino Hold’em, Ultimate Hold’em, Sic Bo, Lightning Dice and Deal or no Deal.
Playing on Mobile
The original review notes the growing role of mobile devices in internet access and casino play, and says Roxy Palace Casino had adapted its site for mobile users.
The reviewer felt some other online casinos offered a better mobile experience, but said Roxy Palace Casino games could be played on different devices without difficulty. This reflects the review’s assessment, not a new device test.
Getting Help
The review gives Roxy Palace Casino high marks for its customer-service channels. It says support operated 24 hours a day, seven days a week, with live chat, email and several phone numbers. An FAQ page and social media accounts were also listed as ways to get help or make contact.
- Live chat assistance
- Email support
- Phone support
Roxy Palace Casino: Review Summary
The review considers longevity and reputation useful factors when assessing a new online casino. It says Roxy Casino had both, but could use a refresh and a larger games catalogue. Overall, the reviewer found the casino enjoyable and fair.
The review also cites bonuses, customer service and payment options as reasons to consider the casino. It names eCogra and the casino’s public social media activity as trust signals, giving players places to share feedback and discuss Roxy Palace. These are historical review statements and do not confirm current services or independent protections.
