Casoola Casino review
Casoola Casino launched in early 2020 with a robot-inspired design and a platform built for mobile screens. The review describes the casino as licensed by the UKGC and MGA and offering 24/7 customer support. It presents these features as reasons for its popularity in locations where registration was permitted; this description does not establish access or authorization in Canada.
As of January 2023, Al Buraq Regina listed Casoola Casino as blacklisted, citing alleged unethical business practices and player complaints. This is a historical statement.
Although Casoola Casino was described as a recent arrival, its instant-play catalogue was reported to include 1,300 games. The selection covered video slots, Progressive Slots, live dealer tables and virtual table games. NetEnt, Microgaming, Play’N GO and Evolution Gaming were among the developers named, alongside other established suppliers.
Platform features
The review says Casoola Casino’s interface was available in English, German, Finnish, Norwegian and Swedish. Its HTML5 games ran in a browser without a download on desktop and mobile devices. The layout was also described as adapting to mobile screens of different sizes, with straightforward navigation.
Review Highlights
- Contemporary theme and interface
- More than 1300 games listed
- Major suppliers include NetEnt, Microgaming and Evolution Gaming
- 24/7 customer support reported
- The review reports MGA and UKGC licensing
- Welcome offer described as generous
Points to Consider
- No loyalty scheme reported
- Low maximum withdrawal limits noted
Casoola Casino at a glance
| Online | Operating since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, GBP, USD, NOK, SEK, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
| Language | |
| Support | Live Chat, Phone, Email |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | €10 |
| Min Withdrawal | €10 |
| Withdrawal Limits | $5,500 per week or $22,000 per month |
| Payout Timeframes | Pending Time: Up to 48 hours. Credit/Debit Cards: 1 to 3 working days. Bank Transfers: 3 to 5 working days. E-wallets: Instant. |
Bonus and Promotion Overview
The review describes several Casoola Casino offers, including a welcome bonus it considers worth a closer look. It also mentions a VIP scheme with benefits for eligible players. These are descriptions, not confirmation of current offers.
Welcome Offer
Casoola Casino’s welcome package for new players is described as worth up to €1,500 and including 200 free spins across their first four deposits. The review lists the offers as follows:
• 1st Deposit: 100% deposit match up to €300, plus 200 Free Spins
• 2nd Deposit: 50% deposit match, up to €400
• 3rd Deposit: 25% deposit match up to €400
• 4th Deposit: 25% deposit match, up to €400
The stated first-deposit offer credited 20 free spins initially, then 20 per day for the next 9 days. Spins were limited to the Reactoonz slot and had to be used within 72 hours of crediting. The account also set a €100 limit on winnings convertible to cash.
The terms described in the account applied 40x wagering to bonus funds and free-spin winnings, with 14 days to meet the requirement before those funds or winnings expired. Listed game contribution rates were:
• Video slots and other games: 100%
• Classic slots: 75%
• Table games: 10%
• Blackjack games: 5%
• Jackpot games: 0%
• Live dealer games: 0%
• Video poker games: 0%
Slots count 100% toward wagering, although certain titles are excluded from that rate. The account directs readers to the general bonus terms and conditions for the exceptions.
Bonus play also had maximum stake limits: no more than €5 per slot spin or €30 on any other game, according to the terms.
According to the review, wagers are first taken from the ‘Real Money’ balance. The ‘Bonus Balance’ is used only when the ‘Real Balance’ is depleted.
Background
Genesis Global Limited launched Casoola online casino. The review describes Genesis Global as an experienced online casino operator and names Casino Joy, Casino Cruise, Vegas Hero and Genesis Casino as other brands. It says the casinos operated under UKGC and MGA licences, with some also holding an SGA licence for Sweden.
Licensing, security and fairness
Before Casoola Casino launched, Genesis Global’s management applied for MGA and UKGC licences. The account says games underwent RNG testing approved by testing firms associated with the UKGC and MGA. It also says the casino met the UK’s 10-steps-to-cyber-security requirements, covering security, privacy and encryption for online casinos seeking a UKGC or MGA licence. These are reported claims, not a current verification.
The review presents the UKGC and MGA licences as indicators of how player funds were handled, saying applicants had to provide financial records showing they could cover player wins and operating costs. It further claims the casino kept the combined player balances in separate bank accounts so customers would be repaid before liquidation if the operator encountered financial trouble. This is the review’s account, not an independent guarantee about funds.
Other offers and promotions
Along with the welcome package, the review describes other Casoola Casino promotions. It mentions a Live Casino welcome offer up to €100 and other deposit-match bonuses. At the time covered by the review, readers were directed to the casino’s ‘promotions’ tab for details; this does not confirm current availability.
VIP scheme
The review also says players could apply for VIP membership at Casoola Casino. Potential perks included a dedicated account manager, faster withdrawals, personalized bonuses and promotions, and annual birthday gifts. The absence of a loyalty program is listed as a drawback; the review does not confirm whether these benefits are still available.
Payment methods overview
The review says Casoola Casino accepted 26 currencies, including EUR, GBP, USD and CAD. It directs readers to the casino FAQ resource for the full list. Payment options are described as location-dependent, with methods for depositing and withdrawing using applicable currencies.
Payment types named in the review include credit and debit cards, bank transfers, e-wallets, and prepaid vouchers or cards.
Depositing
The review says Casoola Casino set a €10 minimum deposit and a $5,000 maximum. Its payment list includes bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, iDebit, EasyEFT, ecoPayz, Giropay, PayPal, Trustly, SoFort and Paysafecard. Available methods could vary depending on the player’s country.
Withdrawing funds
Casoola Casino withdrawals had to be at least $10 and within the limits of $5,500 per week or $22,000 per month. The account describes a 2% withdrawal fee, subject to a minimum charge of $1. For details behind these limits and fees, the review directs readers to Casoola Casino’s general terms and conditions; the figures have not been independently confirmed here.
The review names bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, ecoPayz, Giropay, PayPal, Trustly and SoFort as common withdrawal methods. It also notes that availability varies by country.
The review reports that withdrawal requests could remain pending for up to 48 hours. After that stage, it says e-wallet withdrawals were instant, card transactions took 1-3 working days, and bank transfers took 3-5 working days. These are timings reported in the review, not a current service estimate.
Games catalogue overview
The review estimates Casoola Casino’s catalogue at over 1,300 games from various software studios. Listed formats include standard and progressive jackpot slots, table games, video poker and live dealer games.
The lobby was organised into ‘Hot Games’, ‘Slots & Jackpots’, ‘Live Casino’, ‘Casino Games’ and ‘Games Providers’. Each section had further categories, and a search field at the top of the screen let players find titles by name.
Game Software Providers
The review says NetEnt had the most prominent presence among Casoola Casino’s software partners. Other named studios include Microgaming, Play’N GO, Quickspin, NYX Interactive, Evolution Gaming, iSoftbet, Yggdrasil Gaming, Push Gaming, Big Time Gaming, Gamomat, Red Tiger Gaming and Skywind Group.
Slot games
The review counts at least 1,200 Casoola Casino slots, and suggests there may have been more. It describes a mix of classic, jackpot and modern 3D titles from leading software studios. Examples include Starburst, Book of Dead, Vikings go Berserk, Thunderstruck II, Immortal Romance, Jumanji and other games.
Alongside video slots, the catalogue was reported to include around 50 progressive jackpot slots. The review says the ‘Jackpots’ section featured titles from NetEnt and Microgaming, including Mega Moolah, King Cashalot, Arabian Nights, Mega Joker, Mega Fortune, Hall of God and Divine Fortune.
Table games
The review says the ‘Casino Games’ category contained about 150 titles, including video poker, instant-win games and scratchcards, which accounted for half of the selection. Other choices included several types of Blackjack, Roulette and Baccarat, as well as poker-style tables, Sic Bo dice and game shows such as Dream Catcher and Deal or No Deal.
Live dealer games
The source describes Casoola Casino’s live section as having around 100 games, with Evolution Gaming and NetEnt named as its main providers. The review says players could find popular live table games, including French, American and European roulette, plus a broad range of blackjack variants. Other examples include Baccarat, Caribbean Stud Poker and Casino Hold’em.
Mobile play
Casoola Casino was described as a browser-based casino using HTML5 to deliver games on desktop and mobile devices. No download or app was needed, and the account says the platform supported different devices, operating systems and browsers. Players were directed to visit Casoola Casino in a web browser to browse the games; this description does not confirm access in Canada.
Customer assistance
The review describes Casoola Casino customer service as available 24/7 through several contact channels. It says players in most countries could call support using local numbers or contact the team through live chat and email. This reflects the review’s account and does not confirm current contact options.
- Live chat
- FAQs
Review Conclusion
The review presents Casoola Casino as one of several online casinos operated by Genesis Global under UKGC and MGA licences. It describes a new-member welcome bonus, recurring promotions—including campaigns for live casino players—and a catalogue of more than 1,300 games. These are details from the account and do not establish current offers, Canadian availability or authorization.
